Your satisfaction is important to us at One Time Ware. If you are not completely satisfied with your purchase, we offer a refund and return policy as outlined below.
1. Eligibility for Returns
You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
2. Return Process
To initiate a return, please contact our customer service team at [Your Contact Email] to obtain a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return. Once you receive the RMA, securely package the item and ship it back to us.
3. Refunds
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
4. Non-Returnable Items
Certain items are non-returnable, including opened or used products, and any items marked as final sale. Please check the product description for specific return information.
5. Shipping Costs
You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
